By accessing this website, all users (“you”) agree to the following privacy policy (the “policy”).  If you do not agree with this policy, you are not authorised to use this website.

1. General

The Heroes Foundation (“Heroes”) respects the privacy of every individual who visits the www.theheroesfoundation.com website (the “Website”). This Privacy Policy outlines the information that Heroes may collect and how we may use that information. To make this notice easy to find, we have provide a link to it on our homepage and at every point where personally identifiable information may be requested.

2. Personally-Identifiable Information.

Heroes will not collect any personally-identifiable information (such as your name, address, telephone number, or e-mail address) about you through our Website unless you provide it to us voluntarily. If you do not want your personally-identifiable information collected, please do not submit it to us. If you have already submitted this information and would like for us to remove it from our records, or would like to have it corrected or updated, please contact us at +1.868.218.HERO (4376). Heroes will use reasonable efforts to delete your information from our existing files. Heroes use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. Heroes never use or share the personally identifiable information provided to us online in ways unrelated to the purposes for which you provide such information to us, or as required by law, without also providing you an opportunity to opt-out of or to otherwise prohibit such unrelated uses.

Heroes is honored by your contributions and the trust they imply. As such, we respect your right to privacy, and regard all donor information, including names, email addresses, phone numbers, and other personal data, as sacrosanct. Heroes will only collect information from our donors that is submitted voluntarily, and if you would like this information updated or deleted, please contact us at +1.868.218.HERO (4376). Heroes will never sell, share, or trade your information to a third party.

Credit card donations made to Heroes via the Website are processed by a third party vendor through its own website.  Heroes does not receive or retain any of your credit card information.  Please see the privacy policy of the third party vendor that processes such credit card donations to determine how your credit card information is used.  While Heroes has taken steps to assess the reliability of such vendor, Heroes cannot assume responsibility for breaches of privacy committed by any third parties.

To improve your experience on our site, we may use ‘cookies.’ Cookies are an industry standard and most major websites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. 

Our website uses Google Analytics and its display advertising features, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. Heroes use reports provided by Google Analytics to help us understand website traffic and web page usage. 

If you would like to opt-out of Google Analytics for display advertising you may do so by using the Ads Preferences Manager. 

There is also a Google Analytics opt-out browser add on that you can download at https://tools.google.com/dlpage/gaoptout/ . 

3.  Children

Heroes is in service of youth, and the activities available on the Website will be accessible to users who are under the age of eighteen. Heroes requires approval from parents or guardians for anyone under the age of eighteen to use the Website.  Heroes will not require anyone, over or under the age of eighteen to disclose more information than is reasonably necessary to participate in an activity on the Website.  As part of our registration process, parents or guardians must be informed of the registration of any user under the age of eighteen, and approval must be grated before the user is given access to activities on the Website.  Parents or guardians can review the personal information of their child or ward, and direct Heroes to delete it, and refuse to allow any further collection or use of the information at any time.   Parent or guardian of a user who registers for or is registered on the Website should contact us at +1.868.628.0619 if they would like the user information deleted from our records. Heroes will use reasonable efforts to delete the user’s information from our existing files.

An automatic confirmation email is sent to parents or guardians when a user under the age of eighteen registers to use the Website.  Parents or guardians will also be directly contacted by a Heroes representative if no response is received to this email within 48 hours. 

4. Non-Personally-Identifiable Information Collected Automatically.  

In some cases, we may collect information about you that is not personally-identifiable. Examples of such information include your IP address, the type of Internet Browser, the type of computer operating system, the location of your computer on the Internet, the domain name of the website from which you linked to the Website, and the pages within Website that you visit. This information is used for various purposes including, but not limited to, internal review and traffic audits. 

5. Use of Aggregated Information.   

Heroes reserves the right to collect, to use, and to disclose to third parties information about general access to and usage of the Website and any related services, including information gathered during use of the Website. Any information disclosed will be in the form of aggregate data (such as overall patterns or demographic reports) that does not describe or identify any individual user. Heroes may also perform statistical analyses of user behavior in order to measure interest in the various areas of the Website for product development purposes. Heroes will not release personally identifiable information to third parties, except under the circumstances described above in compliance with the legal process or otherwise with your permission.

6. No Liability for Acts of Third Parties.  

Although Heroes will use reasonable efforts to safeguard the confidentiality of any personally identifiable information that you provide, transmissions made by means of the Internet cannot be made absolutely secure. You agree that Heroes will have no liability for disclosure of any such information due to errors in transmission or unauthorised acts of third parties.

7. How To Contact Us.  

Should you have other questions or concerns about this Privacy Policy, please call us at +1.868.218.HERO (4376).

8. Updates 

Heroes reserves the right to change or update this Privacy Policy, or any other policy or practice regarding this Website, at any time with reasonable notice to users of the Website. Any changes or updates will be effective immediately upon posting to the Website (unless we expressly state otherwise in the relevant policy, change, or update).